Overview

Description

  • Required Skills (Must have) along with necessary industry experience
  • Total IT experience of 8-10 years, with excellent communication and management skills.
  •  Minimum of three years’ experience in managing a Service Desk team
  •  Excellent people management skills
  •  Self-motivated, ability to challenge status quo and inject optimism
  •  Experience working in a highly matrixed organization
  •  Ability to collaborate with various teams locally and globally to deliver best in class IT services
  •  Ability to influence without authority
  •  Self-motivated with leadership skill and a positive attitude
  • Excellent technical skills, ability to troubleshoot critical issues and guide team members.
  • Essential Day-to-Day Responsibilities:
  • Operations
  • Collaborate with internal teams and vendors to deliver best in class IT Services
  •  Responsible for incident management and request fulfillment on the Service Desk.
  •  Complete ownership of Customer Satisfaction for all IT staff within the perimeter
  •  Ensure all defined metrics for APAC SD are among the best as well as per industry standards
  •  Problem management process deployed and timely resolution of problems
  •  Attend Change Advisory Board meetings

Qualification

  • Minimum Graduation or higher